Tencent WorkBuddy and CodeBuddy Announce DeepSeek Outage Compensation
Following DeepSeek's recent service outage, Tencent's WorkBuddy and CodeBuddy announced a full refund of points used for DeepSeek models between October 8 and 14, alongside an extra 500 bonus points for users of the domestic version. This compensation policy helps maintain user trust and loyalty after AI platform disruptions by mitigating financial loss and rewarding patience during unexpected downtime. The refunded points will be credited within 7 business days, and the additional 500 bonus points must be claimed manually through the usage management page before 24:00 on October 22, with a validity period of one month.
## BACKGROUND
DeepSeek is a prominent AI model provider whose technology is integrated into various third-party developer platforms and productivity tools like Tencent WorkBuddy and CodeBuddy. Tencent WorkBuddy is an AI agent office workbench designed for multi-scenario tasks, while CodeBuddy serves as an AI coding assistant to help developers optimize workflow and generate code.