DeskcommCRM: Open-Source Self-Hosted CRM with Native AI Agents and WhatsApp Support
DeskcommCRM has gained significant traction on GitHub with over 1,900 new stars this month. The project offers an open-source, self-hosted AI sales CRM built with TypeScript that integrates native AI agents and WhatsApp messaging via WAHA. It serves as a privacy-focused and cost-effective alternative to proprietary platforms like Intercom and Kommo for businesses conducting sales over chat. By integrating the Model Context Protocol (MCP), it allows flexible orchestration of AI capabilities across external software and enterprise workflows. DeskcommCRM features multi-tenant architecture, LGPD compliance, and leverages WAHA for WhatsApp API automation. However, because WAHA operates using non-official WhatsApp API methods, users must account for potential session disruptions or terms-of-service risks from WhatsApp.
## BACKGROUND
Model Context Protocol (MCP) is an open standard designed to simplify how artificial intelligence applications connect to external data tools and services. WAHA (WhatsApp HTTP API) is a self-hosted engine that provides a REST API wrapper for sending and receiving messages on WhatsApp.